Terms and conditions



If you do not agree with the terms stated in this agreement or are dissatisfied with the site please direct your complaints to Contact Us page. Failure to comply with these Terms & Conditions may result in legal action and restriction of your ability to access this site. From time to time, Evietnamvisa.com may modify these Terms & Conditions. Please continue to review this agreement whenever accessing or using our site.


You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You (also) agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


Cancellation and Refund Policy

All rejected visa application by the Immigration Department of Vietnam due to violation or reasons related to applicants' specific personal profile will not be refunded. In case there is compromise refund possible thanks to Evietnamvisa's arrangement with the Immigration Department of Vietnam (normally the express fee, etc.), we will notify customers how much the refund is and when it can be made.

All cancellation should be made before your visa status is changed into “Under process”. In this case, you receive a full refund of any fees paid using our service. In case you wish to cancel application when it is "under process" already and no reason due to our side, just 50% of the visa fee will be refunded.

If you would like to make any changes to your Vietnam Visa application and your visa application is still “underpayment” you can log in our account at Client Login page and edit the information in your Vietnam Visa application.

In case you would like to cancel visa application after your visa application status is no longer “underpayment”, then no refund for your case can be made, and the transaction will be completed. This is because Vietnam Immigration Dept runs a no-refund policy on all Vietnam visas as they charge for work done and not per granted visa.

It is imperative that you note the information in your visa application as exactly as shown in applicants’ passport. Evietnamvisa.com is not responsible for any incorrect Visa Issuance resulted from incorrect information provided. Thus, we suggest that clients should double check your visa application before submitting. To be sure, our support team can help checking for you provided that you send us the copy or scan of your passport page.

In few cases, Vietnam Immigration Department issue visa approval with incorrect information submitted.  Clients are advised to check and compare the information in the issued visa approval letter, applicants’ passports and the submitted information. In the event of mistakes by the side of Vietnam Immigration Department, clients should notify us at least 4 working hours prior to applicants’ departure time to Vietnam so that we can arrange the correct one for you.

EVietnamvisa.com made clear distinction between types of visa: Visa On arrival (for air travelers) and Visa code : stamped at Vietnam Embassy before departing to Vietnam. Those who applied for Visa On arrival and then enter Vietnam by land or will not have visa stamped and can not get any refund. Besides, the Embassy to pick up visa is registered while you filling out your Vietnam Visa code application. It should be your nearest one, in case you register one Embassy then come to another Embassy to pick up visa, we are not responsible for the visa stamping failure and no refund is made.

Based on the temporarily updated regulations of Vietnam Immigration law, the certain visa type is applied for different nationals. Some are eligible for both types of visa on arrival and visa code, some are eligible for visa code only. In the event that the application was sent to the Immigration for processing, and the visa type has been changed into “visa code” due to some reason by the Immigration officers, the applicants are required to supplement the information of Embassy of Vietnam where you wish to get visa stamped. 

For urgent and super-urgent service, we will try to deliver the visa approval letter within 8 business hours (urgent service) or 4 business hours (super-urgent service) - Vietnam’s standard time zone is GMT +7. In several cases, applicants or the visa type you request cannot be applicable with rush service, or the letter was issued and sent to you later than the confirmed time, we will refund you the rush fee (USD 10 for urgent service, or USD 25 for super-urgent service). Foreigners to Vietnam are advised to plan your trip carefully before the trip since the immigration rules applied for different citizens are not the same and similar at all periods of time.


For further or specific cancellation query, do Contact Us hotline (+84.943.25.25.52) or email to support@evietnamvisa.com .

Privacy. Please direct your attention to our Privacy Policy, by which you also agree to be bound when using this site. Privacy Policy is a part of this agreement.
Communications. By using our services you give Evietnamvisa.com your express permission to contact you via email, messaging, or other electronic or non-electronic forms of communication for all purposes including distribution of marketing and promotional materials.
Entire Agreement. This agreement along with the Privacy Policy constitute the entire agreement between you and Evietnamvisa.com and supersedes any and all prior agreements, statements or representations regarding Evietnamvisa.com. Failure to enforce any provision of this Agreement shall not be construed as a waiver of such provision or of the right to enforce such provision.

We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommdation booking made for your trip to Vietnam in case your visa application is declined by the Immigration Department of Vietnam. In this case, we will refund you the full amount paid to us.
Normally, it takes 2 working days to process an approval letter, however, there are also exceptions, delay due to unforseen problems since the process is highly dependent on the Immigration Department of Vietnam. We strongly recommend that you apply for a visa at least 1-2 weeks in advance to avoid any problems.

Visa on arrival is not applicable to Chinese citizens flying from China mainland to Vietnam, however, if flight departs from somewhere else (Hong Kong, Singapore..ect), then it is accepted.

The letter of approval is issued seperately for each application, however, in some cases (During high seasons and urgent processing requests), it is issued on a shared basis for all applicants who apply for a visa at the same time or same date of arrival based on the Immigration Department sole decision. if you have special request for seperate letter of approval. Please email us at: support@evietnamvisa.com

Please note that we also reserve the right to refuse to any visa requests.

Terms used
Single: During the validity period of the visa, the visa holder is allowed to enter and exit Vietnam only 1 time
Multiple: During the validity period of the visa, the visa holder are allowed to enter and exit Vietnam more than 1 times

Working days: Weekdays from Monday to Friday

Working hours:         From 8 AM. to 11.30 AM.

                                   And from 1.30 PM. to 5.30 PM